‘Social Listening’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline could hardly be considered an obvious target for online content feeds.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an promotional upheaval, in which large companies are allocating substantial funds to content creators and reducing expenditure on marketing items in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Now, a flood of content from users have documented the product’s widespread use in “practical tricks”.
Promoted as a solution for polishing footwear or making fragrance last longer, along with a cure for creaky hinges. Its use has even extended to stop the scourge of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever enhanced the tricks by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the sting of chili on the mouth were confirmed. This was also the case for ideas it could lengthen scent duration and rejuvenate purses. Suggestions it could bleach teeth or make eyelashes longer were refuted.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators.
This observation of social channels to guide corporate planning has been dubbed “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without killing the party” was crucial.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and talking about what they used.
“We are witnessing a departure from a one-to-many model, where we would just send out ads … Now it’s many conversations, many communities. Changes in digital feeds means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by consumers, recommended by peers, this builds credibility and connection. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
The strategy reflects seismic changes happening in audience habits, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
This further signifies a merging of functions as brands effectively act as media producers, partnering with hundreds of content creators to enhance their items.
Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. It's an ongoing shift.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Promotional expenditure on digital creator partnerships is increasing four times faster than total media spending. In the US, it has more than doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Despite the huge changes, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”